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Privacy Policy

Our contact details

Name: Axminster Wellbeing Centre

Address: Hanover House, Chard Street, Axminster. EX13 5DZ

Phone Number: 01297 32331

E-mail: info@axminsterwellbeing.com

www.axminsterwellbeng.com

The type of personal information we collect.

We currently collect and process the following information:

 

Collection of personal information

When you visit our website, register for our services or communicate with us through a message or contact form, we collect personal information about you.

 

Personal identifiers, contacts, and characteristics (for example, name and contact details)

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

  • Personal information is submitted via our subscribers sign up page.

  • Or, via the contact page on our website.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Foodbank referrals or questions

We use the information that you have given us in order to

  • Inform you of subjects you may be interested in including events.

 

We may share this information with Local authorities if anyone at the centre is considered to be at risk.

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@axminsterwellbeing.com

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services.

  2. To provide our Users with ongoing customer assistance and technical support.

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages.

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services. 

  5. To comply with any applicable laws and regulations.

 

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Cookies and other tracking technologies

 

We use cookies and other tracking technologies on our website to collect information about your use of our website and to provide you with a more personalised experience. You may disable cookies in your browser settings, but doing so may limit your use of our website.

 

If you leave a comment/message on our website you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@axminsterwellbeing.com if you wish to make a request.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How to contact us

If you have any questions or concerns about our use of your personal information, you can contact us at Info@axminsterwellbeing.com

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